Terms of service

1. Overview

This website is operated by matacc.shop.

Throughout the website, the terms “we”, “us”, and “our” refer to matacc.shop. The terms “you”, “your”, and “customer” refer to any person who visits our website, creates an account, places an order, or otherwise uses our services.

matacc.shop provides this website, including all information, products, features, tools, and services available through it, subject to these Terms of Service.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service and the policies incorporated into them, including our:

Privacy Policy
Shipping Policy
Return and Refund Policy
Any product-specific conditions displayed on our website

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you must not use our website or services.

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Shopify Platform

Our online store is hosted on Shopify. Shopify provides the ecommerce platform and technical infrastructure that allow us to display and sell products to customers.

Certain website, checkout, payment, account, and security functions may be provided or supported by Shopify and its service providers.

Your use of certain Shopify-powered functions may also be subject to Shopify’s applicable terms and privacy practices.

matacc.shop remains responsible for its obligations as the seller of products purchased directly through our website, subject to applicable law.

3. Eligibility

By accessing our website or placing an order, you confirm that:

You are at least 18 years old or have reached the age of legal majority in your jurisdiction;
You have the legal capacity to enter into a binding agreement;
The information you provide is accurate and complete;
You are authorised to use the payment method selected during checkout; and
You will use our website and services only for lawful purposes.

If you allow a minor to use your device, account, payment method, or access to our website, you are responsible for supervising that use to the extent permitted by law.

4. Customer Accounts

You may be able to create a customer account to review orders, save contact details, or access other website features.

You are responsible for:

Providing accurate and current account information;
Keeping your account information updated;
Maintaining the confidentiality of your login credentials;
Preventing unauthorised access to your account; and
Notifying us promptly if you suspect unauthorised activity.

You must not create an account using another person’s identity or provide false, misleading, or fraudulent information.

We may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, or in material breach of these Terms of Service.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, sizes, colours, photographs, and other product information are accurate.

However, product appearance may vary slightly because of:

Screen and device settings;
Lighting used in photography;
Manufacturing variations;
Differences in measurement methods;
Product updates; or
Variations between production batches.

Product images are provided for general reference. Minor differences that do not make a product faulty, materially different from its description, or unfit for its intended purpose will not necessarily constitute a defect.

Nothing in this section allows us to provide false, misleading, or deceptive product information or limits your rights under applicable consumer law.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the product or guarantee that it will remain available until checkout is completed.

We may impose reasonable purchase limits per customer, household, account, payment method, or order where necessary to:

Manage limited stock;
Prevent fraud;
Prevent unauthorised commercial resale;
Maintain fair access to promotional products; or
Comply with legal or carrier restrictions.

If a product becomes unavailable after you place a paid order, we will contact you and provide an appropriate solution, which may include:

A replacement product;
Cancellation of the affected product;
Store credit, where accepted by you; or
A refund to the original payment method.

7. Prices and Currency

Unless otherwise stated, prices displayed for customers in Australia are shown in Australian dollars.

The total amount payable will be displayed during checkout before you submit payment.

The total may include:

Product prices;
Applicable taxes;
Optional shipping upgrades;
Discounts;
Promotional adjustments; and
Any other charges clearly disclosed before payment.

matacc.shop currently provides free standard shipping on eligible orders delivered within Australia. Any optional express, priority, or upgraded delivery service may involve an additional charge clearly displayed during checkout.

Prices and promotions may change without notice. A price change will not normally affect an order that we have already accepted.

8. Pricing and Website Errors

We make reasonable efforts to ensure that prices, discounts, product information, availability, and promotional information are accurate.

Occasionally, the website may contain:

Typographical errors;
Incorrect prices;
Technical errors;
Incorrect stock information;
Incorrect product descriptions; or
Promotion configuration errors.

If we identify an obvious error before accepting or dispatching an order, we may contact you with the correct information.

You may be offered the choice to:

Continue with the order using the correct information; or
Cancel the affected product and receive a refund.

We will not rely on this section in a manner that is misleading, unfair, or inconsistent with applicable law.

9. Placing an Order

Submitting an order through our website constitutes an offer to purchase the selected products subject to these Terms of Service.

After placing an order, you may receive an automated order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

An order will generally be accepted after:

Payment has been authorised;
Product availability has been confirmed;
Any reasonable fraud or verification review has been completed; and
We send a dispatch confirmation or otherwise confirm acceptance.

We may decline or cancel an order before acceptance for a legitimate reason, including:

Product unavailability;
Payment failure;
Suspected fraud;
An obvious pricing or listing error;
Violation of purchase limits;
An invalid or undeliverable address;
A legal restriction; or
A material breach of these Terms of Service.

If we cancel a paid order, we will refund the affected amount to the original payment method.

10. Order Information

You must provide accurate and complete information when placing an order, including your:

Full name;
Email address;
Telephone number;
Billing address;
Delivery address; and
Payment information.

You are responsible for reviewing your order details before submitting payment.

We will make reasonable efforts to update your order, but we cannot guarantee that changes can be made after the order has been processed, packed, transferred to a fulfilment provider, or dispatched.

11. Payments

Available payment methods will be displayed during checkout.

Payments may be processed by Shopify, Shopify Payments, PayPal, card networks, banks, or other authorised payment providers.

By submitting payment information, you confirm that:

You are authorised to use the payment method;
The information provided is accurate;
Sufficient funds or credit are available; and
The transaction does not involve fraud or unlawful activity.

Orders may be subject to reasonable payment verification and fraud screening.

We may request additional information where reasonably necessary to verify:

Your identity;
Your billing information;
Your delivery information; or
Your authority to use the selected payment method.

An order may be delayed or cancelled if verification cannot be completed.

12. Promotions and Discount Codes

Promotions, discount codes, store credits, competitions, and special offers may be subject to additional conditions displayed with the relevant promotion.

Unless otherwise stated:

Discount codes must be applied before checkout is completed;
Only one discount code may be used per order;
Discount codes cannot be exchanged for cash;
Discounts cannot be applied retrospectively;
Certain products may be excluded;
Promotions are available only during the stated period; and
Promotions are subject to product availability.

We may correct or cancel a promotion affected by a technical error, fraud, misuse, or obvious mistake, provided that we act reasonably and in accordance with applicable law.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.

matacc.shop provides free standard shipping on eligible Australian orders.

Our estimated delivery timeframe is generally:

Order processing: 1–3 business days
Estimated delivery after dispatch: 15–20 business days

Business days exclude Saturdays, Sundays, and Australian public holidays.

Delivery timeframes are estimates and may be affected by:

Carrier delays;
Severe weather;
Public holidays;
Remote delivery locations;
Customs processing;
Transport disruption;
Incorrect delivery details;
High seasonal demand; or
Events outside our reasonable control.

We will make reasonable efforts to process and deliver orders within the stated timeframe.

14. Delivery Addresses

You are responsible for providing a complete and accurate delivery address.

The address should include:

Recipient name;
Street address;
Unit or apartment number;
Suburb or city;
State or territory;
Postcode;
Telephone number; and
Any reasonably necessary delivery instructions.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, except to the extent that responsibility cannot legally be excluded.

Reasonable redelivery or return costs may apply where a parcel is returned because of:

An incorrect address;
Refusal of delivery;
Failure to collect the parcel; or
Failure to provide necessary access.

This does not apply where the delivery failure resulted from our error.

15. Tracking and Split Shipments

Where tracking is available, we may provide a tracking number after dispatch.

Tracking information may require several business days to become active.

Orders containing multiple products may be shipped separately because of:

Different fulfilment locations;
Product availability;
Package size;
Carrier requirements; or
Operational considerations.

Separate parcels may arrive on different dates. Customers will not be charged additional standard shipping fees when we divide an order into multiple shipments.

16. Order Changes and Cancellations

To request an order change or cancellation, contact:

info@matacc.shop

Please contact us as soon as possible after placing the order.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after it has been:

Confirmed;
Processed;
Packed;
Transferred to a fulfilment provider; or
Dispatched.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.

If we approve a cancellation before dispatch, the refund will generally be issued to the original payment method.

17. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.

Our voluntary change-of-mind return policy operates in addition to your rights under the Australian Consumer Law.

Change-of-mind returns may be subject to:

A stated return period;
Product condition requirements;
Original packaging requirements;
Proof of purchase;
Excluded product categories; and
Customer-paid return shipping.

These voluntary conditions do not limit your rights where a product is:

Faulty;
Unsafe;
Incorrectly described;
Materially different from what was ordered;
Not of acceptable quality; or
Otherwise inconsistent with an applicable consumer guarantee.

18. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances and the nature of a product failure, customers may be entitled to an appropriate remedy, including:

Repair;
Replacement;
Refund;
Cancellation; or
Compensation for reasonably foreseeable loss or damage.

Nothing in these Terms of Service excludes, restricts, or modifies a statutory consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified.

19. Acceptable Use

You must not use our website or services:

For an unlawful or fraudulent purpose;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To violate another person’s privacy;
To submit false or misleading information;
To impersonate another person;
To make fraudulent chargebacks;
To use stolen payment information;
To distribute malware, viruses, or harmful code;
To interfere with website security;
To gain unauthorised access to accounts or systems;
To collect information using unauthorised automated tools;
To submit fake reviews;
To harass or threaten another person; or
To interfere with the normal operation of our business.

We may restrict access, suspend an account, cancel an order, or take other reasonable action where we believe these requirements have been materially breached.

20. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by matacc.shop.

Protected content may include:

Business names;
Logos;
Product descriptions;
Photographs;
Videos;
Graphics;
Icons;
Website layouts;
Text;
Software;
Designs; and
Other brand materials.

You may access and use our website for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, publish, distribute, sell, licence, scrape, or commercially exploit protected content without prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

21. Customer Reviews and Submitted Content

You may be able to submit reviews, comments, photographs, feedback, suggestions, or other content.

You confirm that submitted content:

Is based on a genuine experience;
Is accurate to the best of your knowledge;
Does not infringe another person’s rights;
Is not defamatory or unlawful;
Does not contain confidential information;
Does not contain harmful code; and
Does not involve misleading endorsements or undisclosed advertising.

You retain ownership of your original content.

By submitting content, you grant matacc.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use that content for operating, improving, and promoting our business.

We may remove content that reasonably appears to breach these Terms of Service. We will not remove a genuine customer review solely because it is negative.

22. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other independently operated services.

Third-party services may have their own:

Terms and conditions;
Privacy policies;
Fees;
Security practices; and
Service limitations.

We do not control independent third-party services and are not responsible merely because our website contains a link to them.

This section does not exclude responsibility where we have made a misleading representation, expressly accepted responsibility, or cannot lawfully exclude responsibility.

23. Privacy

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

Personal information may be processed by Shopify and service providers used to:

Operate the website;
Process payments;
Prevent fraud;
Fulfil orders;
Deliver parcels;
Provide customer support;
Analyse website performance; and
Conduct marketing where permitted.

Please review our Privacy Policy before providing personal information.

24. Website Availability

We aim to keep our website secure, functional, and available.

However, access may occasionally be interrupted because of:

Scheduled maintenance;
Security updates;
Hosting problems;
Software changes;
Network interruption;
Cybersecurity incidents;
Technical faults; or
Events outside our reasonable control.

We may modify, suspend, or discontinue a website feature where reasonably necessary.

Nothing in this section limits rights or remedies that cannot legally be excluded.

25. Disclaimer

We make reasonable efforts to keep information on our website accurate and current.

However, website information may occasionally be incomplete, delayed, or affected by technical errors.

Customers should review the relevant:

Product description;
Size information;
Price;
Shipping information;
Return conditions; and
Checkout total

before completing an order.

To the maximum extent permitted by law, we do not provide guarantees beyond those expressly stated in these Terms of Service, our policies, product descriptions, or applicable legislation.

Nothing in this section excludes a guarantee, warranty, representation, or condition that cannot lawfully be excluded.

26. Limitation of Liability

Any limitation or exclusion of liability in these Terms of Service applies only to the maximum extent permitted by law.

Nothing in these Terms of Service excludes or limits liability for:

Fraud;
Wilful misconduct;
Breach of a non-excludable consumer guarantee;
Personal injury or death where liability cannot legally be excluded;
Reasonably foreseeable loss arising from a failure to meet a consumer guarantee; or
Any other liability that cannot lawfully be excluded or limited.

To the extent permitted by law, matacc.shop will not be responsible for indirect loss that:

Was not reasonably foreseeable;
Was not caused by our breach, negligence, or unlawful conduct; or
Resulted from misuse of the website or products contrary to instructions.

27. Customer Responsibility

To the extent permitted by law, you are responsible for reasonably foreseeable loss directly caused by your:

Fraud;
Unlawful conduct;
Wilful misconduct;
Misuse of the website;
Unauthorised access attempts; or
Material breach of these Terms of Service.

You are not responsible for loss caused by matacc.shop, our negligence, our breach of contract, or our failure to comply with applicable law.

28. Events Outside Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control, including:

Natural disasters;
Severe weather;
War or civil unrest;
Industrial action;
Government restrictions;
Epidemics;
Transport disruption;
Carrier interruption;
Utility failure;
Telecommunications failure; or
Major cybersecurity incidents.

Where such an event materially affects an accepted order, we will make reasonable efforts to notify you and provide an appropriate solution.

This section does not exclude obligations that cannot lawfully be excluded.

29. Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of:

A serious or repeated breach of these Terms of Service;
Fraud or suspected unlawful conduct;
A security risk;
Abuse of our website, customers, or staff;
Unauthorised access attempts; or
A legal or regulatory requirement.

Suspension or termination does not affect any right, payment, refund, liability, or obligation that arose before termination.

30. Changes to These Terms

We may update these Terms of Service to reflect changes to:

Our website;
Products;
Business practices;
Payment arrangements;
Shipping arrangements;
Technology; or
Applicable law.

The revised version will be published on this page with an updated revision date.

Material changes will generally apply prospectively and will not retrospectively remove rights relating to an order already accepted.

Continued use of the website after updated terms are published constitutes acceptance of the updated terms for future use, subject to applicable law.

31. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect where legally possible.

32. No Waiver

If we do not immediately enforce a provision of these Terms of Service, this does not mean that we permanently waive our right to enforce it.

A waiver will be effective only where expressly provided and permitted by law.

33. Entire Agreement

These Terms of Service, together with the policies incorporated into them, form the agreement governing your use of our website and purchases from matacc.shop.

These incorporated policies include our:

Privacy Policy;
Shipping Policy;
Return and Refund Policy; and
Product-specific conditions.

Nothing in this section excludes responsibility for a representation that cannot lawfully be excluded.

34. Governing Law

These Terms of Service are governed by the laws applicable in Australia and, where relevant, the laws of the Australian state or territory connected with the transaction.

Nothing in this section prevents you from bringing a claim before a court, tribunal, regulator, or dispute-resolution body that has jurisdiction under applicable law.

35. Complaints and Dispute Resolution

If you have a complaint concerning an order, product, payment, refund, delivery, or these Terms of Service, contact us at: