Legal notice

 

1. Website Information

This website is presented and operated under the name:

Website name: matacc.shop
Website: matacc.shop
Contact email: info@matacc.shop

matacc.shop operates an online retail website offering products and related services to customers, including customers located in Australia.

For questions concerning this website, an order, our policies, or this Legal Notice, please contact us by email.

2. Purpose of This Legal Notice

This Legal Notice provides important information concerning:

• The operation of the matacc.shop website;

• The use of website content;

• Product and pricing information;

• Intellectual property rights;

• Third-party links and services;

• Website availability;

• Legal liability;

• Australian consumer rights; and

• Contact and complaint procedures.

This Legal Notice should be read together with our:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return and Refund Policy; and

• Any other policy or condition published on our website.

3. Acceptance of This Notice

By accessing, browsing, or using matacc.shop, you acknowledge that you have read and understood this Legal Notice.

Your purchase of products through the website is also subject to our Terms of Service and the policies incorporated into those terms.

If you do not agree with the applicable website terms and policies, you should discontinue using the website.

4. Australian Consumer Law

Nothing in this Legal Notice excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Products supplied to consumers may be subject to guarantees concerning:

• Acceptable quality;

• Fitness for a disclosed purpose;

• Correspondence with their description;

• Correspondence with samples or demonstration models;

• Title and undisturbed possession; and

• Availability of remedies where a product does not comply with an applicable guarantee.

Any disclaimer, limitation, or exclusion contained in this Legal Notice applies only to the maximum extent permitted by law.

5. Website Content

We make reasonable efforts to ensure that information published on matacc.shop is accurate, current, and complete.

Website content may include:

• Product descriptions;

• Product photographs;

• Prices;

• Sizes and measurements;

• Materials and specifications;

• Availability information;

• Promotional offers;

• Delivery estimates;

• Customer reviews; and

• General shopping information.

Website information is provided for general retail and purchasing purposes.

Although we take reasonable care, information may occasionally contain typographical errors, technical errors, outdated content, or temporary inaccuracies.

Where we identify a material error affecting an order, we will contact the customer and provide an appropriate solution in accordance with our Terms of Service and applicable law.

6. Product Information and Images

We make reasonable efforts to present products accurately.

However, the appearance of a product may vary slightly because of:

• Screen settings;

• Device display differences;

• Lighting used in photography;

• Manufacturing tolerances;

• Differences in measurement methods;

• Product updates; or

• Variations between production batches.

Product images are generally provided for reference. Minor visual differences that do not affect a product’s essential characteristics, quality, or intended function will not necessarily constitute a defect.

This section does not limit your rights where a product is faulty, materially different from its description, unsuitable for a disclosed purpose, or otherwise fails to comply with an applicable consumer guarantee.

7. Pricing Information

Unless otherwise stated, prices displayed to Australian customers are presented in Australian dollars.

We aim to ensure that prices, discounts, promotional offers, and checkout totals are accurately displayed.

The total amount payable will be shown before an order is submitted.

We will not knowingly impose an undisclosed mandatory charge after checkout.

If an obvious pricing or technical error occurs, we may contact the customer before accepting or dispatching the affected order. The customer may be offered the option to proceed using the correct information or cancel the affected product for a refund.

8. Shipping Information

matacc.shop provides free standard shipping on eligible orders delivered within Australia.

Our general shipping estimates are:

• Order processing: 1–3 business days;

• Estimated delivery after dispatch: 15–20 business days.

Delivery timeframes are estimates unless expressly stated otherwise.

Actual delivery times may be affected by carrier operations, public holidays, severe weather, customs processing, remote delivery locations, transport disruption, incorrect delivery information, or other circumstances outside our reasonable control.

Further information is available in our Shipping Policy.

9. Returns and Refunds

Returns, refunds, exchanges, faulty products, damaged products, and incorrect products are handled in accordance with our Return and Refund Policy.

Our voluntary change-of-mind return conditions operate in addition to any non-excludable rights available under the Australian Consumer Law.

A customer’s statutory rights are not limited by a store policy, final-sale description, warranty period, or statement contained on this website.

10. No Professional Advice

Information published on matacc.shop is provided for general retail, product, and shopping purposes.

Unless expressly stated otherwise, website content does not constitute:

• Legal advice;

• Financial advice;

• Medical advice;

• Tax advice;

• Technical advice; or

• Other regulated professional advice.

You should obtain independent professional advice where appropriate for your individual circumstances.

11. Intellectual Property

Unless otherwise stated, the content of matacc.shop is owned by, licensed to, or lawfully used by matacc.shop.

Protected material may include:

• Business and brand names;

• Logos;

• Product descriptions;

• Written content;

• Photographs;

• Graphics;

• Videos;

• Icons;

• Page layouts;

• Website design elements;

• Software;

• Databases; and

• Other original materials.

You may access and use the website for personal, lawful, and non-commercial shopping purposes.

Except where permitted by law, you must not copy, reproduce, republish, modify, distribute, sell, license, scrape, commercially exploit, or create derivative works from protected website content without prior written permission.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

12. Permitted Use

You may use matacc.shop only for lawful purposes.

You must not:

• Use the website fraudulently or unlawfully;

• Submit false or misleading information;

• Impersonate another person;

• Use stolen or unauthorised payment information;

• Attempt to gain unauthorised access to an account or system;

• Interfere with website security;

• Introduce malware, viruses, or harmful code;

• Scrape or harvest website data using unauthorised automated systems;

• Copy website content for unauthorised commercial use;

• Submit fraudulent reviews or chargebacks;

• Infringe another person’s intellectual property or privacy rights; or

• Disrupt the normal operation of the website.

We may restrict access or take reasonable protective action where we believe the website is being misused.

13. Customer Reviews and Submitted Content

Customers may be able to submit reviews, comments, photographs, feedback, suggestions, or other content.

By submitting content, you confirm that:

• It is based on a genuine experience;

• It is accurate to the best of your knowledge;

• You have the right to submit it;

• It does not infringe another person’s rights;

• It is not defamatory, threatening, fraudulent, or unlawful;

• It does not contain confidential information belonging to another person; and

• It does not contain harmful software or code.

You retain ownership of your original content.

By submitting content, you grant matacc.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use that content for operating, improving, and promoting the website and business.

We may remove content that reasonably appears to violate this Legal Notice or our Terms of Service. We will not remove a genuine review solely because it is unfavourable.

14. Third-Party Links

The website may contain links to independent third-party websites, applications, payment services, social media platforms, or other online services.

These links may be provided for convenience or to support website functions.

Third-party services may have their own:

• Terms and conditions;

• Privacy policies;

• Security practices;

• Fees; and

• Service limitations.

We do not control independent third-party services and do not automatically endorse all information, products, or services available through them.

Customers should review the applicable terms and privacy policies before using a third-party service.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

15. Payment and Platform Providers

matacc.shop uses Shopify as its ecommerce platform.

Payments and related services may be provided by Shopify, Shopify Payments, PayPal, card networks, banks, or other authorised payment providers displayed during checkout.

These providers may process information in accordance with their own legal terms and privacy policies.

matacc.shop generally does not directly store complete payment card numbers.

16. Privacy and Personal Information

The collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

Personal information may be processed by service providers used to:

• Operate the website;

• Process payments;

• Prevent fraud;

• Fulfil orders;

• Arrange delivery;

• Provide customer support;

• Analyse website activity; and

• Conduct marketing where permitted.

Privacy enquiries may be sent to info@matacc.shop.

17. Website Security

We take reasonable administrative, organisational, and technical measures designed to protect the website and personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for:

• Protecting your account password;

• Keeping login credentials confidential;

• Using a secure device and internet connection;

• Reviewing order and payment information carefully; and

• Notifying us promptly of suspected unauthorised account activity.

18. Website Availability

We aim to keep matacc.shop accessible, secure, and operational.

However, uninterrupted or error-free access cannot be guaranteed.

Access may occasionally be interrupted because of:

• Scheduled maintenance;

• Software updates;

• Hosting problems;

• Network failures;

• Cybersecurity incidents;

• Technical faults;

• Payment-provider interruptions;

• Events outside our reasonable control; or

• Changes required to protect customers or comply with law.

We may modify, suspend, or discontinue a website feature where reasonably necessary.

19. Disclaimer of Warranties

To the maximum extent permitted by law, website access and any non-statutory website features are provided on an “as available” basis.

We do not guarantee that:

• Every website feature will always be available;

• The website will be free from every technical error;

• Every product will remain in stock;

• Third-party services will operate without interruption; or

• Every browser or device will display the website identically.

Nothing in this section excludes any warranty, condition, consumer guarantee, or statutory protection that cannot lawfully be excluded.

20. Limitation of Liability

Any exclusion or limitation of liability in this Legal Notice applies only to the maximum extent permitted by law.

Nothing in this Legal Notice excludes or limits liability for:

• Fraud or fraudulent misrepresentation;

• Wilful misconduct;

• Breach of a non-excludable consumer guarantee;

• Personal injury or death where liability cannot legally be excluded;

• Reasonably foreseeable loss arising from a breach of an applicable consumer guarantee; or

• Any liability that cannot lawfully be excluded or limited.

To the extent permitted by law, matacc.shop is not responsible for indirect loss that was not reasonably foreseeable and was not caused by our breach, negligence, or unlawful conduct.

21. External Events

We may not be responsible for delays or interruptions caused by events outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• War or civil unrest;

• Government restrictions;

• Industrial action;

• Epidemics;

• Carrier disruption;

• Utility failure;

• Telecommunications failure; or

• Major cybersecurity incidents.

Where such an event materially affects an accepted order, we will make reasonable efforts to provide information and an appropriate solution.

This section does not exclude obligations that cannot legally be excluded.

22. Governing Law

This Legal Notice is governed by the laws applicable in Australia and, where relevant, the laws of the Australian state or territory connected with the transaction.

Nothing in this section prevents a consumer from bringing a claim before a court, tribunal, regulator, or dispute-resolution body that has jurisdiction under applicable law.

23. Complaints and Disputes

For complaints relating to the website, an order, a payment, shipping, a product, or a refund, contact:

info@matacc.shop

Please provide:

• Your full name;

• Your order number, where applicable;

• A clear description of the issue;

• Relevant photographs or documents; and

• The outcome you are requesting.

We will make reasonable efforts to investigate and resolve the matter directly.

This procedure does not prevent customers from contacting an Australian consumer protection authority, regulator, tribunal, or court.

24. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

• Our website;

• Business operations;

• Products and services;

• Technology;

• Legal requirements; or

• Our other published policies.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively remove rights relating to an order that has already been accepted.

25. Contact Information

For legal, website, policy, copyright, privacy, or customer service enquiries, contact:

Website name: matacc.shop
Email: info@matacc.shop