Privacy policy

 

This Privacy Policy describes how matacc.shop (“matacc.shop”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise use our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We handle personal information in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 and the Australian Privacy Principles where those laws apply to our activities.

1. Who We Are

matacc.shop operates an online retail store using the Shopify ecommerce platform.

For privacy enquiries, requests, or complaints, contact us at:

Business name: matacc.shop
Email: info@matacc.shop

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

Depending on how you interact with us, personal information may include your name, contact information, delivery address, billing information, order history, device information, online activity, and communications with our customer service team.

3. Personal Information We Collect

Information You Provide Directly

We may collect information that you provide when you:

  • Create an account

  • Place or attempt to place an order

  • Complete the checkout process

  • Subscribe to marketing communications

  • Contact customer service

  • Submit a return or refund request

  • Participate in a promotion, survey, or competition

  • Post a review or submit other content

  • Communicate with us through email, forms, or social media

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account login information

  • Products ordered

  • Order number and transaction history

  • Return and refund information

  • Customer service correspondence

  • Product preferences

  • Reviews, feedback, photographs, or videos

  • Marketing preferences

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify, Shopify Payments, PayPal, credit card networks, banks, or other payment service providers.

Depending on the payment method used, this may include:

  • Payment card details

  • Billing information

  • Payment account identifiers

  • Transaction details

  • Fraud-prevention and verification information

We generally do not directly store complete payment card numbers. Payment information is processed by authorised payment providers in accordance with their own privacy and security practices.

Information Collected Automatically

When you visit or use our website, we and our technology providers may automatically collect information such as:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Language and regional settings

  • Time zone

  • Referring website

  • Pages viewed

  • Products viewed

  • Search activity

  • Cart activity

  • Checkout activity

  • Date and time of visits

  • Approximate location

  • Cookie and advertising identifiers

  • Website interaction and performance data

This information helps us operate our website, understand customer behaviour, detect fraud, improve performance, and provide relevant advertising.

Information From Third Parties

We may receive personal information from third parties, including:

  • Shopify

  • Payment processors

  • Delivery and logistics providers

  • Fraud-prevention providers

  • Marketing and advertising platforms

  • Analytics providers

  • Social media platforms

  • Customer support providers

  • Business and technology partners

  • Publicly available sources

The information received depends on the services used and the privacy settings you have selected with those third parties.

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you

  • Through our website and checkout

  • Through cookies and similar technologies

  • From Shopify and Shopify applications

  • From payment processors

  • From shipping and fulfilment providers

  • From advertising and analytics providers

  • From communications with our customer support team

  • From other third parties where permitted by law

Where practicable, we collect personal information directly from the individual concerned.

5. Why We Collect and Use Personal Information

We may collect, use, and disclose personal information for the following purposes:

Providing Products and Services

  • Processing and fulfilling orders

  • Receiving and confirming payments

  • Arranging shipping and delivery

  • Providing order and tracking updates

  • Managing customer accounts

  • Processing returns, replacements, and refunds

  • Responding to product enquiries

  • Providing customer support

Operating Our Business

  • Maintaining and improving our website

  • Managing inventory and suppliers

  • Understanding customer preferences

  • Analysing website performance

  • Conducting internal reporting

  • Developing products and services

  • Maintaining business and transaction records

  • Managing our relationship with service providers

Security and Fraud Prevention

  • Verifying transactions

  • Preventing fraudulent purchases

  • Identifying suspicious activity

  • Protecting customer accounts

  • Protecting our website and systems

  • Enforcing our terms and policies

  • Investigating misuse, abuse, or unlawful activity

Marketing and Advertising

  • Sending promotional emails where permitted

  • Presenting relevant products and offers

  • Measuring advertising effectiveness

  • Creating customer audiences

  • Personalising website content

  • Conducting remarketing and targeted advertising

  • Understanding how customers interact with advertisements

Legal and Compliance Purposes

  • Complying with applicable laws

  • Responding to lawful requests

  • Protecting our legal rights

  • Resolving disputes

  • Meeting tax, accounting, and record-keeping obligations

  • Cooperating with courts, regulators, or law enforcement agencies

  • Establishing, exercising, or defending legal claims

6. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, software development kits, local storage, and similar technologies.

Cookies are small data files stored on your browser or device. They may help us:

  • Keep products in your shopping cart

  • Remember your preferences

  • Enable account and checkout functions

  • Understand how visitors use our website

  • Improve website speed and performance

  • Detect suspicious activity

  • Measure marketing campaigns

  • Deliver personalised advertisements

Cookies may be set by matacc.shop, Shopify, or third-party providers.

Types of Cookies

We may use:

  • Essential cookies: Required for website security, checkout, shopping cart, and core functions.

  • Performance cookies: Help us understand website traffic and performance.

  • Functional cookies: Remember preferences and improve website features.

  • Advertising cookies: Help display, personalise, and measure advertising.

You may control cookies through your browser settings or any cookie preference tool available on our website. Blocking certain cookies may affect website functionality, including shopping cart and checkout features.

7. Marketing Communications

Where permitted by law, we may use your personal information to send information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Store updates

  • Abandoned carts

  • Related products and services

You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting info@matacc.shop.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages, such as order confirmations, shipping notifications, account notices, or responses to customer service requests.

8. How We Disclose Personal Information

We may disclose personal information to third parties that help us operate our store and provide our services.

These parties may include:

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform, website infrastructure, checkout services, data storage, security tools, analytics, and other services required to operate the store.

Shopify may process personal information in accordance with its own privacy policies and contractual arrangements with merchants.

Payment Providers

We may disclose information to payment processors, card networks, banks, PayPal, Shopify Payments, and fraud-prevention providers to process payments, verify transactions, prevent fraud, and handle refunds or disputes.

Shipping and Fulfilment Providers

We may disclose your name, telephone number, email address, delivery address, order details, and tracking information to:

  • Warehouses

  • Suppliers

  • Fulfilment partners

  • Postal services

  • Couriers

  • Customs brokers

  • Logistics providers

This information is used to prepare, ship, track, and deliver your order.

Technology and Business Providers

We may use service providers for:

  • Website hosting

  • Cloud storage

  • Email delivery

  • Customer support

  • Order management

  • Fraud detection

  • Data analytics

  • Advertising

  • Marketing automation

  • Website optimisation

  • Security

  • Accounting

  • Legal and professional services

These providers may access personal information only to the extent reasonably necessary to provide their services or meet legal requirements.

Advertising and Analytics Partners

We may disclose or make information available to advertising and analytics providers to:

  • Measure website activity

  • Understand advertising performance

  • Display personalised advertisements

  • Create audience segments

  • Prevent advertising fraud

  • Improve marketing campaigns

The information shared may include device identifiers, cookie identifiers, IP addresses, browsing activity, product interactions, and transaction-related events.

Corporate Transactions

If matacc.shop is involved in a merger, sale, restructuring, financing, acquisition, insolvency, or transfer of business assets, personal information may be disclosed to advisers, potential purchasers, investors, or other relevant parties.

Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to a court order or lawful government request

  • Investigate fraud or unlawful conduct

  • Protect our customers

  • Protect our rights, property, or safety

  • Enforce our agreements and policies

  • Prevent harm or financial loss

9. Overseas Disclosure and Processing

matacc.shop uses Shopify and other service providers that operate internationally. As a result, personal information may be transferred to, stored in, or accessed from countries outside Australia.

Overseas recipients may be located in countries including:

  • Canada

  • The United States

  • Singapore

  • Countries in the European Economic Area

  • The United Kingdom

  • Countries in which our payment, logistics, cloud, customer support, marketing, or technology providers operate

The exact countries may vary depending on the services used to process an order or provide the website.

Where applicable, we take reasonable steps to ensure that overseas disclosures are handled consistently with applicable privacy requirements. However, privacy laws in another country may differ from Australian privacy laws.

You may contact info@matacc.shop for further information about overseas processing relevant to your personal information.

10. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

These measures may include access controls, secure checkout technology, encrypted connections, account authentication, fraud detection, employee or contractor access restrictions, and the use of reputable service providers.

No method of transmission over the internet or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for keeping account passwords and login information confidential. Contact us promptly if you believe your account or personal information has been compromised.

11. Data Breaches

If we become aware of a suspected data breach, we may investigate the incident and take reasonable steps to contain and address it.

Where required by applicable law, we will notify affected individuals and the relevant regulatory authority if a data breach is likely to result in serious harm.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Maintain customer accounts

  • Provide customer support

  • Process returns and refunds

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Comply with tax, accounting, and legal obligations

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, destroy, or de-identify it, unless continued retention is required or permitted by law.

13. Accessing Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, email info@matacc.shop and include sufficient information to identify yourself and the information requested.

We may need to verify your identity before providing access.

We will respond within a reasonable period. In certain circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason for the refusal.

14. Correcting Your Personal Information

We take reasonable steps to ensure that personal information is accurate, complete, relevant, and current.

You may request correction of inaccurate or outdated information by contacting info@matacc.shop.

You may also be able to update certain account information directly through your customer account.

15. Deletion and Other Privacy Requests

You may contact us to request that we delete or restrict the use of certain personal information.

We will assess the request in accordance with applicable law. We may need to retain information where necessary to:

  • Complete an order

  • Process a return or refund

  • Maintain tax or transaction records

  • Prevent fraud

  • Resolve a dispute

  • Comply with legal obligations

  • Establish or defend legal claims

We may request proof of identity before processing a privacy request.

16. Anonymity and Pseudonyms

Where practicable, you may interact with us anonymously or using a pseudonym.

However, we generally require accurate identifying and contact information to process payments, fulfil orders, arrange delivery, handle returns, prevent fraud, and comply with legal obligations.

17. Children’s Privacy

Our website and services are intended for individuals who are legally able to enter into a purchase transaction.

We do not knowingly collect personal information directly from children without appropriate authorisation.

If you believe a child has provided personal information to us without appropriate consent, contact info@matacc.shop so that we can review the matter.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We do not control the privacy practices of those third parties. Their collection and use of personal information are governed by their own privacy policies.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

19. Social Media

If you interact with matacc.shop through a social media platform, the platform may collect and process information in accordance with its own privacy policy.

We may receive information such as your public profile details, comments, messages, reactions, and other information you choose to share with us.

Do not send sensitive payment information through public comments or unsecured social media messages.

20. Sensitive Information

We do not ordinarily seek to collect sensitive information, such as health information, biometric information, political opinions, religious beliefs, or information about racial or ethnic origin.

Please do not provide sensitive information unless it is reasonably necessary and specifically requested.

Where we collect sensitive information, we will handle it in accordance with applicable law.

21. Automated Fraud and Risk Assessment

Shopify, payment processors, and fraud-prevention providers may use automated systems to assess transaction risk.

These systems may review information including:

  • IP address

  • Billing and shipping details

  • Payment information

  • Device information

  • Order history

  • Transaction patterns

Orders identified as potentially fraudulent may be delayed, reviewed, cancelled, or subject to additional verification.

22. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, contact:

Email: info@matacc.shop

Please include:

  • Your name

  • Your contact details

  • A description of the privacy issue

  • Relevant dates or order information

  • The outcome you are seeking

We will acknowledge and investigate complaints within a reasonable period and may request additional information where necessary.

We will aim to resolve the complaint directly with you. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our website or services

  • New technology or service providers

  • Changes to legal or regulatory requirements

  • Changes to how we collect or use personal information

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of our website after an updated policy is published means that the updated policy will apply to future interactions, subject to applicable law.

24. Contact Us

For questions, access requests, correction requests, complaints, or other privacy enquiries, contact:

matacc.shop
Email: info@matacc.shop